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Send Us a Message

Thanks for contacting us! We receive and respond to all website inquiries within 24 hours. For questions or to book an appointment during business hours, please call (865)984-3604. If you are experiencing a medical emergency, please go to the nearest emergency room or dial 911.

Office Policies

CANCELLATIONS

Thank you for choosing Dr. Vinea's  dental practice.  We are dedicated to making every effort to accommodate your scheduling needs. In return, we ask that you help us by arriving on time to your scheduled appointment time and date.  To be consistent with this, we have an Appointment Cancellation Policy that allows us to schedule appointments for all patients. When an appointment is scheduled, that time has been reserved for you and when it is missed, that time cannot be used to treat another patient. Our policy is as follows: 

  • We require that you give our office 48 hours notice if you need to reschedule your appointment. This allows for other patients to be scheduled into that appointment. If you miss an appointment without contacting our office within the required time, this is considered a broken appointment.

  • A broken appointment fee of $50 per scheduled hour will be charged to you; this fee cannot be billed to your insurance company. This will be your direct responsibility. 

  • No future appointments will be scheduled without the payment of this fee.  If you have any questions regarding this policy, please let our staff know.  We will be glad to answer any questions you may have. We thank you for your patronage.

 

PAYMENTS

Please note that payment, including any co-pay, is required at time of service.  We accept all forms of credit and debit cards, checks or cash.  We accept most forms of insurance, including Delta Dental, Ameritas, Assurant, United Health, Cigna, Metlife, UMR, Aetna, Blue Cross/Blue Shield and Humana.

Returned checks will incur a $50 fee.

 

PAST DUE ACCOUNT BALANCES

All accounts that are 90 days past due are subject to our account/collections department's enforcement and collection action.  

Questions about services not covered on the balances should be directed to your dental insurance provider, first, before contacting the office directly.  A full itemized statement from our office will be sent to you, to better assist you with the call to your insurance provider, should you need to contact them.

PRIVACY POLICY

At Maryville Dental Arts, we respect your privacy and take the protection of personal information very seriously. Our Privacy Policy has been updated to reflect our use of your mobile phone number, which we collect with your explicit consent. We use your number exclusively for sending SMS messages related to appointment reminders, updates, and occasional offers. We ensure that these messages are sent in compliance with your preferences and consent. Your number is stored securely and will never be shared with third parties for marketing purposes without your explicit consent. You can withdraw your consent at any time by contacting us or replying STOP to any message.

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By submitting your phone number, you consent to receive SMS messages from Maryville Dental Arts for appointment reminders, updates, and occasional offers. You understand that message frequency varies, and you can opt-out at any time by replying STOP

© 2023 by Maryville Dental Arts. 

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